Legal

Privacy Policy

This Privacy Policy explains how Files Converter collects, uses, stores, shares, and protects your personal data when you use our website and document tools.

1. Who we are

Files Converter provides online file conversion and productivity tools. In relation to personal data processed through this service, Files Converter acts as a data controller for account/platform data and a processor for user-uploaded files handled on user request.

2. Scope of this policy

This policy applies to our website, web application, mobile-compatible experience, and related support channels. It covers both registered and non-registered users where applicable.

3. Data we collect

3.1 Account and profile data

If you create an account, we may process your name, email address, authentication metadata, subscription details, and account preferences.

3.2 Payment and billing data

Payment data is handled by certified third-party payment providers. Files Converter does not store full card numbers. We may store limited billing metadata such as plan, transaction references, and subscription status.

3.3 Uploaded files and document metadata

To perform conversions, we process files you upload and limited technical metadata (file type, size, processing status).

3.4 Technical and usage data

We may collect IP address, browser type, device information, operating system, referrer, feature usage, and diagnostics needed to secure and improve the service.

3.5 Cookies and similar technologies

We use cookies and related technologies for authentication, security, analytics, language preferences, and essential service functionality.

4. Why we process your data

• To provide requested conversion and document services.
• To create and manage user accounts and subscriptions.
• To process payments and prevent fraud or abuse.
• To maintain platform security, monitor incidents, and enforce terms.
• To improve performance, reliability, and usability.
• To communicate important service notices and support responses.

5. Legal bases for processing (where applicable)

• Performance of a contract when delivering requested services.
• Legitimate interests such as security, troubleshooting, and product improvement.
• Legal obligations for compliance, tax, and law-enforcement cooperation.
• Consent where required by law (for example specific cookie categories).

6. File handling and retention

Files uploaded for conversion are stored only as long as needed to complete processing and enable download. In normal operation, processed files are automatically deleted after a short retention window. You may also delete files manually when that feature is available.

Password-protected files are processed only after you provide credentials for access. Credentials are not retained beyond what is necessary for processing.

7. Data sharing and third parties

We may share limited data with service providers that support hosting, storage, analytics, customer support, anti-abuse, and payment infrastructure. These providers are contractually required to protect data and process it only for approved purposes.

We do not sell personal data. We may disclose information where required by law, legal process, or to protect rights, safety, and service integrity.

8. International transfers

Your data may be processed in countries outside your own. Where required, we apply contractual and organizational safeguards for cross-border transfers.

9. Security measures

Files Converter uses layered security controls including encrypted transport (HTTPS/TLS), access controls, logging, monitoring, and operational safeguards. No system can guarantee absolute security, but we continuously improve defensive controls.

10. Your privacy rights

Depending on your region, you may have rights to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion of personal data.
• Restrict or object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing depends on consent.

To exercise these rights, contact our support team from your account email and include your request scope.

11. Children’s privacy

Files Converter is not intended for children under the applicable digital consent age. If we become aware that data was provided by a child without valid authorization, we will take appropriate deletion steps.

12. Service providers and integrations

Optional integrations (for example cloud import/export tools) may involve separate third-party terms and privacy practices. We recommend reviewing those external policies before connecting accounts.

13. Data breach handling

We maintain incident response procedures. If a breach affecting personal data is confirmed, we will follow applicable legal notification requirements.

14. Changes to this policy

We may update this policy to reflect legal, technical, or product changes. Material updates will be posted on this page with a revised effective date.

15. Contact

For privacy requests or questions, contact Files Converter support through the contact page or official support channel.

Effective date: April 24, 2026